Privacy Policy

Aging Gracefully Home Care LLC ("Aging Gracefully," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through this website (aginggracefullycare.com) and through our home care services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your information.

This Privacy Policy applies to information we collect through our website. Information collected in the course of providing home care services is also governed by our HIPAA Notice of Privacy Practices, available separately on this website.

1. Information We Collect

Information You Provide Directly

When you interact with our website, you may provide us with the following types of information:

• Contact Information: Name, phone number, email address, mailing address, and city/state when you submit our Contact form, schedule a free visit, or subscribe to our newsletter.
• Care Inquiry Information: Your relationship to the person needing care, the type of care you are exploring, your situation as you describe it, and your preferred contact method.
• Employment Application Information: When you apply for a caregiver position, we collect the information you provide on our application form, including your contact details, work authorization status, certifications, employment history, references, resume, and other application materials.
• Communications: Records of correspondence between you and Aging Gracefully Home Care, including emails, phone call notes, and form submissions.

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited, time spent on pages, and links clicked
• Referring website
• Date and time of visit
• Device type (desktop, mobile, tablet)

This information is collected through cookies and similar technologies, as described in our Cookie Policy.

Information We Do Not Collect on This Website

This website does not collect Protected Health Information (PHI) regulated under HIPAA. PHI collected during the course of home care services is governed separately by our HIPAA Notice of Privacy Practices.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule free care visits
• To process caregiver employment applications
• To provide, personalize, and improve our home care services
• To send newsletters, service updates, and educational resources (only if you have opted in)
• To comply with legal, regulatory, and reporting obligations under Louisiana state law and federal HCBS provider requirements
• To protect the safety, rights, and property of our clients, caregivers, and agency
• To analyze website traffic and improve user experience
• To prevent fraud and ensure the security of our systems

We do not use your information for any purpose other than those described above without your explicit consent.

3. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We share information only with the following parties and only for the purposes described:

• Service Providers: Third-party vendors who help us operate our website and services (such as hosting providers, email delivery services, scheduling tools, and analytics platforms). These providers are contractually obligated to protect your information.
• Care Coordination Partners: When you become a client and provide consent, we may share information with healthcare providers, family members, or other parties involved in your loved one's care.
• Legal and Regulatory Authorities: When required by law, court order, subpoena, or to comply with regulatory obligations under Louisiana HCBS provider requirements (LAC 48:I Chapter 50), HIPAA, OIG/SAM exclusion requirements, or other applicable laws.
• In a Business Transition: If Aging Gracefully Home Care is acquired, merged, or sold, your information may be transferred to the successor entity, subject to the same privacy protections described in this policy.

4. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encryption of data in transit and at rest
• Restricted access to personal information on a need-to-know basis
• Regular security reviews of our systems and vendors
• HIPAA-compliant data handling for all health-related information
• Secure storage of caregiver application materials and resumes

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. How Long We Keep Your Information

We retain your information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

• Website inquiries: Retained for up to 3 years from last contact
• Newsletter subscriptions: Retained until you unsubscribe
• Employment applications: Retained for at least 1 year per EEOC requirements; longer if you become an employee
• Client records: Retained per Louisiana HCBS provider record retention requirements (typically 6 years from last service date or longer for minor clients)

6. Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications by clicking unsubscribe in our emails or contacting us directly
• Withdraw consent for information uses not required by law

To exercise any of these rights, contact us at info@aginggracefullycare.com or (225) 244-6012.

7. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

8. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or partner sites). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

9. California, Virginia, Colorado, and Other State Privacy Rights

If you are a resident of a state with specific privacy laws (including California's CCPA/CPRA, Virginia's VCDPA, Colorado's CPA, or others), you may have additional rights regarding your personal information, including the right to know, the right to delete, the right to correct, and the right to opt out of the sale or sharing of your information. We do not sell or share your personal information for advertising purposes. To exercise your state-specific rights, contact us at info@aginggracefullycare.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this policy reflects when it was most recently revised. Material changes will be communicated via email (if you are subscribed) or prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Aging Gracefully Home Care LLC
9800 Airline Highway, Suite 241
Baton Rouge, LA 70816
Phone: (225) 244-6012
Email: info@aginggracefullycare.com